TUTORIALWooCommerce’s default order status is a plain text list. Post-Purchase Hub replaces it with a visual timeline your customers can actually read at a glance — and you can customize every part of it.
By default, the timeline appears on the customer’s account page under each order, and again on the order confirmation screen right after checkout. Both use the same settings, so you only configure it once.
The default steps are Placed, Confirmed, Packed, Shipped, and Delivered. If your fulfillment process looks different — say you have a “Quality Check” step, or skip “Packed” for digital goods — you can rename, remove, or reorder any step from the settings screen without touching code.
The timeline’s accent colors (completed, current, upcoming) are all adjustable, so it can sit naturally inside your theme instead of looking like a bolted-on plugin. Most stores match “completed” to their brand’s primary color and leave “current” as a warm accent so it’s easy to spot at a glance.
The timeline is built to inherit your active theme’s fonts and spacing automatically. If you’re using a heavily customized theme and something looks off, the settings screen includes a CSS override field for quick manual fixes.
Once it’s styled the way you want, customers stop guessing where their order stands — and stop emailing you to ask.