Why Cancellation Requests Beat Instant Cancellation
The obvious design – customer clicks, order cancels – is wrong for most stores. Here is the case, and the fair version of the counter-argument.
WooCommerce Order Cancellation Plugins Compared
Nine criteria worth evaluating on, including the one most reviews skip: what happens to the refund, and why automatic is a liability.
How to Let Customers Cancel Their Own WooCommerce Orders
WooCommerce already lets customers cancel unpaid orders. Here is what it does, why it stops short of processing orders, and how to cover the rest.
Your Support Inbox Is Four Emails, Repeated
Sort a month of customer email into four buckets. Three of them are self-servable, and the loudest one is not the most urgent.